Refund policy

RETURNS & REFUND POLICY

At mdwki4-ye.myshopify.com (operated by F.V BOUNDY & H.P BOUNDY), we love pets as much as you do! We strive to deliver high-quality, practical pet accessories—including our ergonomic pet brushes, pet grooming gloves, and portable pet water bottles—to make caring for your furry family members easier and more joyful.

If you or your pet are not 100% satisfied with your purchase, we are here to support you with a straightforward, hassle-free return and refund process.

30-Day Money-Back Guarantee

We offer a flexible 30-day return window. You have 30 days from the date you receive your package to request a return.

To be eligible for a return:

  • Condition: Items must be unused, unwashed, free of pet hair, dirt, or bite marks, and kept in their original packaging with all tags attached.

  • Hygiene Standard: For health and hygiene reasons, portable water bottles that have been filled with water/liquids or grooming accessories covered in pet fur cannot be returned unless they arrived damaged or defective.

  • Proof of Purchase: You must provide your order confirmation number or sales receipt.

How to Initiate a Return

  1. Contact our friendly customer service team at [email protected] with your order number, photos of the item, and the reason for your return.

  2. Once your return request is authorized, our support team will send you clear return instructions.

  3. Package your items securely and ship them to our official return facility: Return Address:

    57 Czarnecki St, Camira QLD 4300, Australia

    Attention: shareen bowers

Note: Packages returned to us without prior authorization will not be processed.

Return Shipping Fees

  • Customer Responsibility: Customers are responsible for paying their own shipping costs when returning items for reasons of personal preference (e.g., changed mind, wrong color chosen). Return shipping fees are non-refundable.

  • Trackable Delivery: We strongly advise using a trackable shipping service or purchasing shipping insurance for returned items. We cannot guarantee that we will receive your package.

Damaged, Defective, or Incorrect Deliveries

We inspect all products carefully before dispatch, but transport issues can happen. If your pet water bottle leaks upon arrival, or a grooming glove arrives torn:

  • Contact us within 48 hours of delivery at [email protected].

  • Attach photos or short videos showing the defect or damage clearly alongside the packaging label.

  • Once verified, we will arrange a free replacement or issue a full refund immediately, with no need to pay return shipping fees.

Refunds

  • Inspection: Once your return arrives at our Camira facility and undergoes inspection, we will notify you of the approval or rejection of your refund.

  • Payout: Approved refunds will be processed automatically back to your original payment method within 5 to 10 business days.

  • Late Refunds: If you haven't received your refund after 10 business days, please re-check your bank account or contact your payment provider, as processing times vary. If you still need help, drop us a line at [email protected].